ANALYSIS OF THE BALANCED SCORECARD FORMULATION PROCESS FOR SETTING UP ENGINEERING DESIGN PERFORMANCE METRICS
DS 31: Proceedings of ICED 03, the 14th International Conference on Engineering Design, Stockholm
Year: 2003
Editor: Folkeson, A; Gralen, K; Norell, M; Sellgren, U
Author: Acosta, L. M. C.; Trabasso, L. G.; Araújo, C. S.
Series: ICED
Section: PERFORMANCE ASSESSMENT
Page(s): 171-172 (exec.summ.), full paper no. DS31_1760FP
Keywords: Performance metrics, strategy, design in industry, design management, balanced scorecard