STUDIES OF INTUITIVE INTERACTION EMPLOYING OBSERVATION AND CONCURRENT PROTOCOL
DS 32: Proceedings of DESIGN 2004, the 8th International Design Conference, Dubrovnik, Croatia
Year: 2004
Editor: Marjanovic D.
Author: Blackler, A.; Popovic, V.; Mahar, D.
Section: DESIGN RESEARCH AND TECHNOLOGY
Page(s): 135 - 142
Abstract
This paper explores intuitive interaction with products from a methodological standpoint. Intuitive use of products involves utilising knowledge gained through other products or experiences. The nature of intuitive interaction presents certain problems with its study because it is product features that users have relevant prior experience with rather than a whole product. The challenge was to find ways of recording and coding observations so this level of detail could be extracted from user tests. This was accomplished using specialist observation software. These methods have twice proved successful in studying this complex topic and gaining reliable results. Details of the methods used and implications of the results gained are discussed.
Keywords: human factors, interface design, intuitive design, observational analysis, product design